Cozy, but very small office called a "flagship" geographically: in the heart of Moscow in two steps from the metro "China-town". Estimate the first sample of the new "humane" style of service centers at any time, the office is working around the clock seven days a week.
Somehow unnoticed capital MegaFon starts to put into practice the word "salon", which is increasingly being flashed in a press release instead of the usual "office customer service." You'll see a couple of years and will get to some "Salon Boutique", the term "shop" has already staked a competitor. Prior to the current salon near the metro "China-town" service offices were designed in the style «High Tech», five years ago, it looked stylish and extremely unusual. Found a very short reportazhik opening "high-tech leader in Novinsky Passage on Barricadnaya, visitors can plunge into the story here.
"Specifications" new leader does not stagger the imagination: the area - 85 square meters. pm, a full staff - 12 people. It is assumed that during the day will run from four to six people, two men will serve customers at night. However, the area intend to dispose of a rational, fully focused on service and sales rather than style demonstration at the irrationally large areas. It is said that investment in the deployment mikroflagmanskogo interior was little more than four million rubles, compared with four million dollars invested in opening its flagship office Beeline on the Arbat. Alas, an office on Arbat Street is already closed, but look at his interior decoration is possible in our description two years ago.
Despite more than a modest size of the premises, commercial director of the Metropolitan branch of OJSC "MegaFon" Oleg Klochko no doubt "bright future" of the new office. Quote:
"... It employs many residents of Moscow, and are often guests of the capital. In our office, everything was organized so that visitors can solve any "mobile issue" quickly and efficiently. This applies to all operations - from small payments to a setting of sophisticated equipment. <...> The interior of the new office - a sample of the modern approach to organizing the service platform: each square meter of space is involved in solving the main problem - better serving our customers. On the walls of the cabin installed interactive displays, working with which visitors can get an idea of the most interesting mobile services MegaFon ... "
Promised interactivity, as they say, is really "takes place to be." In the wall is encased two monitors with touch controls, on screen - the person virtual companions.Somewhere at the top are placed motion sensors, and the approach to the boy or girl (your choice), a virtual guide on Tariffs and Services "wakes up" and begins to actively communicate.
From a technical point of view an interactive guide differs little from its many counterparts, normal human-machine interaction by clicking on the touch screen, everything is pretty familiar. But the use of technology "humanizing" the iron box looks interesting and unusual.
The room is definitely not designed for a large number of visitors in the hall at the same time, in such a situation, well thought-out "geography" is meaningless. On the other hand, these "notices" are not typical for customer service offices, and a moderate number of people begins to work carefully thought-out functionality "routing" of visitors.
Going into the saloon door, the visitor is physically unable to proceed "direct transit" to the counter service, the way he blocks located in the middle of the hall-island cabinet with exposed for sale phones. Willy-nilly will have to bypass the obstruction by ... right past the other windows. Rather, it must be admitted, attractive and tastefully decorated.
And if you linger, you will fall into the clutches of ... almost wrote a sales assistant. More precisely, a staff member who will gladly tell you about exhibited on display devices and unique equipment - an unusual phone with large buttons, fashionable netbook with 3G-modem, special devices for Internet access and much more "(it was a quote).
However, no claims, why not learn? Especially that showcases really good.
A separate area separated by a rack technician to help set up the phone / smart phone, modem, notebook and other high-tech gadgetry. It is assumed that the user does not have to bother reading the manual and multi entitled to expect that out of the salon with a fully configured and ready to work devaysom.
Already in the "Showcase" area and placed closer to the counter waiting area. Seating is not much, but the process should brighten up the built-in stand, touch screen monitor. Hidden away in a desk computer connected to the network, and a bored user can work out with a service guide.Comfortable and from all points of view useful: look, master control services through the Internet and next time will not come to bother the staff "ridiculous" questions.
Pay for communication services is also possible, since many still come to the office of the operator for the sake of it. Strange but true: people instinctively do not trust standing on each corner of an iron box, in the office it is somehow safer. Although the exact same box, except that the green color, and accepts payments in MegaFon without a fee.
"Special live teller is not required, but work with a cash register trained all staff in the case of total rejection by the client will pay an iron box, and even will give out change.
It seems a trifle, but nice. For lovers of writing about his impressions of the work of the office provided a small desk with pen and special forms. Filled and lowered into the slot and left the office with a sense of accomplishment.
Action at the entrance to the office, too, was pleased - were handing out cotton candy and entertained angels (?) On stilts. Even more pleased with advertising rate "O'Hard" with the slogan "Ruthless communication", it also had to come up with this! In general, office, oops, sorry, salon liked. Small but cozy and very functional. If the night is nothing else to do, then definitely come to talk to virtual girl on the screen.
Cozy, but very small office called a "flagship" geographically: in the heart of Moscow in two steps from the metro "China-town". Estimate the first sample of the new "humane" style of service centers at any time, the office is working around the clock seven days a week. 
