Systems IVR (interactive voice answering machine) are widely used throughout the world. Typically, a large reference systems of airports, municipal services, automatic call routing in large corporations, etc. Despite the almost universal availability of touchtone in modern telephone networks, interactive system with the recognition of key words have not lost their value. First of all, thanks to more "friendly" and intuitive ease of use. "Press 1 to enter the main menu, 2 - for help with ..." works well, but to communicate with the system of voice is much nicer and more humane. " In Moscow city telephone network interactive voice may be the only reasonable solution - simply because of the technological specifics of the equipment. Well, it realized the leadership of MGTS, for which a special thank you to him. Not very well that in the system "is the place to be" some "curvature", but it is important to make the first move - bugs / deficiencies can and should be corrected. Much easier to do nothing and ... but we will not roll down on chewing truths.