Newsworthy for the article - "Charter of mobile etiquette" Beeline, and served as an additional impetus phone call in the second hour of the night: "Hello Sasha, how long can you wait?" - "Excuse me, but it's not Sasha -" Again, play the fool, a moron? "And then I did not recognize you, do not want - not need, and you can not call me anymore!". Maybe wrong number dialed and Porush someone's happiness, but to call back and explain why something is not wanted.
The project "Mobile etiquette"
Rules of communication by cell phone in public places, in the business environment and private life will be published on the website of Beeline, the WAP-portal operator and directory call. Beeline began work on the project "Mobile etiquette" in November 2005 in St. Petersburg, turning to the public and the media to question the need to disseminate the culture of mobile communication in Russia. In May 2006, were obtained by a study conducted in 21 cities of Russia, which showed that 89% of respondents welcome the promotion of the rules of mobile etiquette in society.The next stage of the project are round tables, which were attended by representatives of civil society, culture and art, politics, business, as well as representatives of those industries in which the use of cellular communication is directly related to security issues.
Recommendations are based on the results of the study "the rules of mobile etiquette", which was conducted among the Russian mobile phone users, as well as by the "Charter of mobile etiquette," formulated and adopted by the members of the public roundtables held in 11 regions of Russia.
A short list of recommendations like no great revelations, most items are dictated by the basic common sense. Unfortunately, simple rules are obvious not for everyone.
- We do not use the phone in airplanes, hospitals and wherever we see the signal "Please disconnect the phone."
- While driving, we try not to be distracted by phone calls, which makes the road safer.
- In theaters, museums, exhibitions, we enjoy the impressions, and our phone does not break the silence of a sudden ringing tones.
- We are not difficult to establish a minimum volume of calls, where we relax with other people - such as a restaurant or cafe, in a theater or an exhibition.
- We choose the ringtones that are pleasing to us and at the same time do not disturb others.
- Use someone else's phone number or report his room without permission from the owner - not in our rules.
Learn to speak correctly
A detailed discussion of the rules of mobile-phone communication published in the journal "HL City, helpful tips and carefully sorted by categories of telephone conversations. I am pleased to present some excerpts from the publication, the full text of the publication can be read here (pdf-file 300 kb).The rules of business negotiations
- The call is on weekdays at home or mobile phone before 8.00 and after 22.00 is considered bad manners. In this case, the number of rings should not exceed five. If you are the initiator of the call is not recommended to call in the first half of the day Monday, in the afternoon Friday, the first and last hour of working time, at lunchtime, if one exists.
- On average, a business conversation lasts from three to seven minutes. Everything that goes beyond it - is no longer business communication. It is important for the short term to be able not only to properly formulate the idea, but try several times to apply to the other party by name. At the beginning of each conversation to introduce himself. According to Slavic traditions, first name called, and then last name.
- During the call, the caller will not be long silence, listening to the speaker's monologue at the other end. From time to time is not prohibited yes, to respond to the dialogue, something to clarify the course of the conversation. They say a smile "could be heard" on the phone. Convince yourself. Secretaries, salespeople recommend talking with customers over the phone, smiling.
- According to the rules of etiquette calls back and the first call ends one who initiated the call. When you call on the case, it is appropriate to start a conversation to ask how much a person has time to talk. It is better if you wait, when your partner first handset on the other end. Usually, this attach little importance, but so you do not let the feeling of "breaking" conversation.
- Do not forget to thank at the end of a conversation companion for conversation and information received.
- "The basic rule of social etiquette - not to cause inconvenience to the interlocutors. Communicating, be an attentive listener, do not interrupt, keep the conversation in dialogue form, giving the other party the opportunity to speak," - says business coach center "perfect personality" Irina Syrtseva.
- When you call, remember that your communication partner can be busy at the moment. Therefore, after the greeting does not interfere with wonder whether the person you're talking time and whether it is convenient to talk now.
- If the link is suddenly interrupted, calls back to the initiator of the call.
- We do not see our interlocutor, and therefore we should be attentive, empathetic and catch in his voice, the slightest hesitation. It is the ability to perceive the information transmitted power, tone of voice, pauses and other nonverbal signals that determine the effectiveness of communication.Picks up the phone and show their location and friendship.
- Most of the errors committed by non-elementary rules of politeness. Forget to say hello or introduce yourself at the beginning of a conversation, often instead, you can hear: "You know me?" No thanks for the call.
How does it see "them"
Detailed rules for mobile behavior can be found at NoPhones, is a condensed translation of "mobile code of honor."- Learn the features of your phone. In some phones provided a sound signal in the "Calendar" or "alarm" even in silent mode. On some models, the signal is activated even when phone is turned off, some models allow you to dial emergency services even when the keypad is locked. Learn how to adjust the ring volume, set the vibration mode and to send SMS-messages.
- Observe the prohibitions and regulations. If you want to turn off the phone - turn it off. In hospitals and aircraft phone may interfere with the operation of the equipment. In the churches, theaters, libraries, etc. These rules are also not so easy. An urgent need to call - leave the exclusion zone. Use common sense, and if in doubt, please refrain from phone calls.
- Turn off the mobile phone, make sure it is switched off. You can always listen to voicemail, or SMS-read the message later.
- Speak softly. You do not need to shout to be heard. Mobile phones for the most part have sensitive microphones, and on the phone to your buddy has a volume control.
- Do not talk around other people. Everyone has their personal space and respect it. Try to leave at least 5 meters from the nearest person. In case this is not possible, call the other party later. Crowded rooms, tunnels and passages - not a place for talking on a cell phone. If indoors you need to answer the call, take call, but do not start talking, until you leave the room. Nothing is more irritating to others, as a ringing phone, which you can not answer.
- Do not make the content of their conversation the property of others. Do not add stress to other people. Others are not interested in your personal problems and conflicts, they do not want to hear your angry voice. And discussing confidential business matters in the presence of strangers, you jeopardize the business own company.
- Do not make others wait. Other people value their own time, not less, than you own. Do not make others wait until the end of their conversation.
- Do not interrupt the conversation for the sake of answering the call. If during the conversation the phone rang, put it to voice mail or answering machine.
- Choose a place for conversation. Not calling from noisy places or places with poor coverage. If the network does not provide quality coverage, change the operator.
- Choose a time and correctly assesses the importance of conversation. During a "long" calls, note the time difference (time zone). Thing that you feel urgent, not necessarily those of your interlocutor.
- Do not do many things simultaneously. Attempt to "realize the multi-tasking" can be ineffective, rude and even dangerous. Person with whom you are talking to deserves your full attention.
- Respect privacy. Do not use the built-in camera in places where not taken using the camera. For example, in the locker rooms, restrooms, art galleries, etc. Before shooting, a man must ask his permission.
Some figures and statistics
Vodafone in Ireland for the first time included in the directory of subscribers to "Etiquette of communication" in 2004.Seoul Education Department of South Korea initiated the inclusion in the curriculum of primary school children a course on the etiquette of mobile communication in 2005.
Many cinemas in Ukraine since 2005, broadcast of audio and video with a reminder of the need to translate the phone to "silent."
Interesting statistics published in the newspaper The Guardian. According to the results of a sociological survey, the majority of British men are called SMS-correspondence and telephone conversations of his lady during the meeting "daunting", and many even suggest such a mobile activity among the major causes of cooling to the "object". While the first date in 20% of Britons preceded by an average of 16 calls and / or SMS-messages, 68% of respondents do not like when your partner is distracted by phone calls. Another paradox: 56% of men and women believe in human rights does not always respond to calls, but 78% (!) Experience irritation (35% - bouts of suspicion), when a partner during the interview did not answer the call. The conclusion is obvious: if a date is not a business, then the ringing phone is hurt in any way and the only right decision - to silent or a button off.